As airlines compete for direct bookings and higher margins, the booking experience has become a key driver of revenue, loyalty, and operational efficiency.
Airlines today need more than just an Internet Booking Engine. They need a platform that scales reliably, converts consistently, and supports modern retailing without increasing operational complexity. TWAI’s Airline Booking Engine is built exactly for that purpose.
With over 7 years of proven experience, TWAI has developed and scaled airline IBEs for 10 airlines across multiple PSS and host systems, managing anywhere from 500 to 500,000 segments daily. Our focus is clear and simple: help airlines drive incremental revenue while achieving real cost savings.
Your competitive edge starts with GQ Retail.
Key Features
A Fully Featured IBE for Airlines of Any Size
TWAI’s Airline IBE is fully customised for your airline. It is designed to integrate seamlessly with various PSS and host environments while remaining flexible enough to support your specific commercial and operational needs.
Built to scale continuously, the platform delivers a reliable booking experience 24/7, even during peak demand.
Simple and Intuitive Booking Flow
We design booking journeys that passengers actually complete. Our approach focuses on simplicity, clarity, and ease of use, reducing friction and distractions throughout the booking process.
The result is a smooth, anxiety-free customer journey that improves conversion rates and customer satisfaction.
Optimised Next-Generation Architecture
Our next-generation architecture redefines how an airline IBE should perform. It ensures high availability, fast response times, and seamless scalability so your booking engine remains stable and efficient at all times.
Advanced Ancillary Retailing
Ancillary products are central to airline profitability, and converting them effectively is critical.
TWAI’s Airline IBE supports a wide range of ancillary offerings, presented at the right place and at the right time across the booking and post-booking journey.
Supported ancillaries include:
Seats, meals, baggage and insurance
Pay later, on-hold bookings, DCC and SMS updates
Post-booking ancillaries and destination products
Change Flex, Priority Pass, baggage options and guarantees
Automated check-in, on-time guarantee, sports equipment and more
If you can imagine an ancillary product, we can build and support it.
Customer Self-Service Portal
Reduce operational costs while improving customer satisfaction.
Our customer self-service portal allows passengers to manage their journeys independently with just a few clicks. Airlines maintain full control over what is offered and how ancillaries are promoted.
Passengers can:
Manage bookings and add or change ancillaries
Update profile and payment information
Complete full check-in
All without contacting customer service teams.
Benefits for Airlines
Faster time to market with a proven IBE platform
Increased ancillary conversion and incremental revenue
Lower servicing costs through customer self-service
Scalable performance from low to high traffic volumes
Features built on real user validation, not trends or buzzwords
We do not build features for demos. We build features that airlines use and passengers engage with.
Conclusion
Modern airline retailing demands technology that is scalable, simple, and revenue focused. TWAI’s Airline Booking Engine delivers all three, helping airlines strengthen direct channels, maximise ancillary revenue, and operate more efficiently.
Your competitive edge begins at the booking.
Learn more: https://www.twai.com/GoQuo-Retailing-Suite Contact us: https://www.twai.com/contact-us
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